Shipping & Returns

Shipping within Australia
We offer FREE regular shipping on all orders within Australia.


Express shipping within Australia is $14.95. If you spend over $100 you will receive FREE Express Shipping.


Your goodies will be delivered by Australia Post. Orders are processed within 24 hours once we have received full payment (on business days).

Please note it can take up to 3 days for a credit card payment to be cleared. If you pay via PayPal it is an instant payment so we can shipped your order out to you sooner.


Delivery within Australia may take between 2 and 8 days, depending on your delivery option.


Sorry, we cannot offer overnight express shipping due to geographical logistics.

Shipping Outside of Australia
International standard shipping is charged by the weight of the order and the destination.


Chic Goddess holds no responsibility for any customs charges, duties, or tariffs, this is the customer’s responsibility. You are advised to check with your local customs office for advice on any fees they may charge before making your order.

If customs impound your order, Chic Goddess is not responsible for the payment of any fees or issuing you a refund.


International delivery is estimated to take 14 days but may take longer.

Please note it can take up to 3 days for a credit card payment to be cleared. If you pay via PayPal it is an instant payment so we can shipped your order out to you sooner.

Damaged or lost orders should be resolved with Australia Post directly. We are not responsible for goods that are damaged in transit or not received.

 

Returns
We hope you love the goodies that you’ve ordered. But sometimes this is not the case and we want to make sure you are happy!


Please notify us within 30 days of purchase if you wish to return your order.


In the event of a refund or exchange we will cover the costs of your postage on return. Please note this is only for orders within Australia.


We accept exchanges if you change your mind or the product does not fit. If there is a price difference in the new item, this will need to be paid by the customer before the new product is posted. Please note we DO NOT refund the difference if the new item is less than the item you are exchanging.


All exchanges are made at the discretion of Chic Goddess.

 

You will need to let us know via our contact page if you would like to return your item for either a exchange, credit note or refund on a faulty item.


If there are any signs of use, stains, smell or damage we will not authorise the refund or exchange. In this case the product will only be returned to the customer if the customer pays for all the postage costs that we have paid including return postage.


Please respect our hygiene policy.


Once we have received the item you want to exchange and it has been authorised we will issue you with a credit note. Please note you have 12 months until the credit note expires.


Chic Goddess handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.


We only process refunds for faulty products. Please note that all products are checked for faults and the chance of you receiving a faulty product is very minimal.


All refunds are made at the discretion of Chic Goddess.


Refunds will be processed promptly and payment made by the same method that you originally payment.


Any products being returned for a refund or exchange need to be returned in original condition, original packaging and with all tags still attached, unworn and unwashed.


Proof of purchase is needed for a refund or exchange.


Chic Goddess DOES NOT accept exchanges for pantyhose, stockings, bodystockings or jewellery due to health and hygiene regulations.


Please remember to wear underwear underneath when trying on your lingerie bottom or an outfit that has a matching panty bottom. Chic Goddess hopes that people are honest and will respect our hygiene policy and take the time to try on items carefully.


There are no refunds or exchanges on our gift certificates. Gift certificates and credit notes are not redeemable for cash.